Getting started
What is IPTV and how does it work?
IPTV streams live TV and on-demand content over the internet instead of via cable or satellite. You just need a stable internet connection and a compatible device.
How fast is activation after payment?
Activation is automatic. Your credentials arrive by email within 5 minutes of a successful payment.
Do you offer a free trial?
Yes — a 24-hour free trial is available so you can verify channel quality and stability before subscribing.
What internet speed do I need?
Minimum 10 Mbps for HD streaming, 25 Mbps for 4K. A wired connection is recommended for best stability.
Devices & setup
Which devices are supported?
Smart TVs (Samsung, LG), Android TV, Amazon Firestick, iOS, Android phones/tablets, Windows, macOS, MAG boxes, Enigma2 receivers, and most IPTV-compatible apps.
Do I need any special hardware?
No. If you have a smart TV, phone or computer made in the last 8 years, you can stream StreamVista. We provide setup guides for every major device.
Can I watch on multiple devices?
Yes — depending on your plan: Starter (1), Premium (2) or Ultimate (5) simultaneous connections.
What if I have setup issues?
Our 24/7 multilingual support team can guide you remotely. Most setups are resolved in under 10 minutes.
Billing & refunds
What payment methods do you accept?
Credit/debit cards (Visa, Mastercard, Amex), PayPal, crypto, Asaas and Mercado Pago. All payments are processed by PCI-DSS certified providers.
Is there a money-back guarantee?
Yes — 7-day money-back guarantee on all plans. If you're not satisfied, we refund you, no questions asked.
Will my plan auto-renew?
Yes, by default. You can disable auto-renewal at any time from your Dashboard → Billing.
How do I cancel?
From your Dashboard → Billing → Cancel plan. You keep access until the end of your current billing period.
Can I upgrade or downgrade?
Yes — any time from your Dashboard. Changes are pro-rated automatically.
Content & channels
How many channels do I get?
Up to 25,000+ live channels and 100,000+ on-demand titles depending on your plan, refreshed daily.
Are 4K and PPV events included?
Premium and Ultimate plans include 4K UHD streams and major PPV / sports events at no extra cost.
Will I get my country's channels?
Yes — we offer regional packs for USA, UK, Canada, Arabic, France, Spain/LATAM, Germany/DACH, Italy, Brazil, India and many more.
Is content updated regularly?
VOD content is updated daily and live channels are monitored 24/7 with anti-freeze technology.
Privacy & security
Is my payment information safe?
Yes — we never store your card details. Payments go directly to our PCI-DSS certified processor (Stripe).
Do you keep logs of what I watch?
No. We do not log viewing activity. Account data is encrypted at rest and in transit (TLS 1.3).
Can I delete my account?
Yes — contact privacy@streamvista.app and we'll erase your account within 30 days as required by GDPR.
Still have questions?
Our team replies within minutes, 24/7.